Effective Date: May 25, 2018
When we share your information with third party subprocessors, such as our vendors and service providers, we remain responsible for it. We work very hard to maintain your trust when we bring on new vendors, and we require all vendors to enter into data protection agreements with us that restrict their processing of Users' Personal Information (as defined in the Privacy Statement).
|Name of Subprocessor||Description of Processing||Location of Processing|
|Amazon SES||Transaction email services provider||United States|
|Docusign||Contract signature processor||United States|
|Elastic||Hosted search infrastructure||United States|
|Google Analytics||Website analytics and performance||United States|
|Google Apps||Internal company infrastructure||United States|
|Hubspot||Customer relations management||United States|
|Intercom||In app and email support||United States|
When we bring on a new vendor or other subprocessor who handles our Users' Personal Information, or remove a subprocessor, or we change how we use a subprocessor, we will update this page. If you have questions or concerns about a new subprocessor, we'd be happy to help. Please contact us via Privacy contact form.
A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting Switchboard; however, a cookie may store a unique identifier for each logged in user. The cookies Switchboard sets are essential for the operation of the website, or are used for performance or functionality. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device's ability to accept cookies, you will not be able to log in or use Switchboard's services.
Switchboard sets the following cookies on our users for the following reasons:
|Name of Cookie||Reason|
|_session_id||This cookie is used to log you in.|
|intercom-state||This cookie is used by Intercom to distinguish unique users and clients.|
|hidden_campaign_ids||This cookie tracks campaigns you have dismissed.|
|previous_url||This cookie is used to track the last page you visited.|
|service_id||This cookie is used to keep track of a service related to your account.|
|sb_showed_cookies_banner||This cookie signals to us that you have seen the cookies policy banner.|
|sb_cookies_policy||This cookie signals to us that you have accepted the cookies policy banner.|
Certain pages on our site may set other third party cookies. While we try to minimize these third party cookies, we can't always control what cookies this third party content sets.
"Do Not Track" is a privacy preference you can set in your browser if you do not want online services — specifically ad networks — to collect and share certain kinds of information about your online activity from third party tracking services. Switcboard does not currently respond differently to an individual browser's Do Not Track setting. If you would like to set your browser to signal that you would not like to be tracked, please check your browser's documentation for how to enable that signal. There are also good applications that block online tracking, such as Privacy Badger.
We do not track your online browsing activity on other online services over time and we do not host third-party advertising on Switchboard that might track your activity on our site. We do have agreements with certain vendors, such as analytics providers, who help us track visitors' movements on certain pages on our site. Only our vendors, who are collecting data on our behalf, may collect data on our pages, and we have signed data protection agreements with every vendor who collects this data on our behalf. We use the data we receive from these vendors to better understand our visitors' interests, to understand our website's performance, and to improve our content. Any analytics vendor will be listed in our Subprocessor List above.
We use Google Analytics as a third party analytics service, but we don’t use it for advertising purposes. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use Switchboard. This helps us evaluate our users' use of Switchboard; compile statistical reports on activity; and improve our content and website performance. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.